Job Information
AECOM Onsite Traffic Monitoring Operator Supervisor in Atlanta, Georgia
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is actively seeking an experienced Traffic Monitoring Call Center Supervisor for employment in Atlanta, GA.
Transportation Management Center (TMC) Supervisors provide support and back-up to CHAMP Dispatchers and TMC Operators to supplement the necessary functions, to address short-term needs, and to achieve optimal performance. TMC Supervisors are responsible for ensuring that business functions are met; ensuring appropriate staffing levels are being met for each shift; conducting staff performance reviews; coaching and mentoring individual staff; and communicating, coordinating, and collaborating with other CHAMP Operations staff, TMC staff, Department personnel, and partner agencies.
The routine responsibilities of this position include, but are not limited to:
Directly oversee the operations of TMC to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
Perform monthly audits on Operator incidents
Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
Create and oversee shift schedule
Ensure employee timekeeping is accurate
Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual
staff to achieve optimal performance
Assist with special organized task assignments
Serve as TMC Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans
Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals
Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center
Interact with trainers to identify and improve operations performance measures
Capable of performing all TMC and Dispatch duties
Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure TMC operations’ personnel are meeting the needs and the requirements of the emergency
Undertake periodic re-training and performance evaluation testing
Support emergency operations in the event of severe weather conditions
Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis
Oversee training for staff on TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware
Review updates to TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments
Be Responsible for transfer/transition of personnel between shifts and ensure ALL staff participate in daily staff briefings.
Other ad-hoc initiatives as assigned by the Project Management Team
Qualifications
Minimum Requirements
High School Diploma +2 or more years prior experience as a Traffic Monitoring Operator or other related experience
Must pass a State and Federal criminal history/security check
Must pass a pre-employment drug screen
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
Constantly operate a computer and other monitoring equipment
Preferred Qualifications:
Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call outs
Proven ability to manage tasks in a professional manner
Demonstrated professional maturity
Proven ability to manage time and tasks professionally
Preferred Qualifications
Knowledge of State Routes and Interstates throughout the State
Additional Information
Sponsorship opportunities for US Employment Authorization are not available for this position now or in the future.
Relocation Benefits are not available for this position
Offered compensation will be based on location and individual qualifications. The expected range is $25.00/hour.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
ReqID: J10128836
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Field Services LLC