AECOM Customer Service Specialist in McLean, Virginia
Business Line Government
Position Title Customer Service Specialist
United States of America - Virginia
AECOM is seeking a Customer Service Specialist to receive all service calls and work order requests for a large government facility, as well as several other smaller sites within the Washington Metropolitan Area (WMA). These requests will be received via telephone, classified network, or in-person from a wide range of customers. This position will enter the data into either a computerized maintenance management system (MAXIMO) or an automated database (Products & Services Catalog).
MAJOR DUTIES AND RESPONSIBILITIES:
Handle all inbound and outbound calls in an articulate, professional, customer focused manner.
Receive and create service/work requests using multiple databases. Research, review, and complete all WMA external work requests for non-contracted sites (approximately 48 locations)
Assemble, format, and/or author routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications.
Photocopy and print routine reports and correspondence, and distribute to the appropriate personnel.
Record daily events into an electronic log.
Maintain electronic and manual files and resources.
Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data.
Receive and report AECOM employee queries and call-offs in accordance with company policies and directives.
Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
Provide assigned shift coverage between 6am and 5pm.
Serve as backup for the Building Operations Specialist if needed.
Follow all policies and procedures.
Perform other duties as assigned.
Customer service experience: telephonic, automated, and in-person.
Strong interpersonal skills and ability to deal with others in a positive, customer-focused manner.
Ability to adapt to frequent change and a hectic, fast-paced work environment.
Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation.
Must have reliable transportation.
High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.
One to three years of working customer service experience.
One to three years of working computer experience (data entry).
Facilities and operations experience.
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
Job Category Administrative Support / Secretarial
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 189572BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.