Job Information
AECOM Employee Services Specialist in Taguig, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
This role is primarily responsible to provide administrative support and coordination to various HR operations including job changes letters, data validation, and reference letters in compliance with the service level agreements, processes, policies, and procedures.
Responsibilities & Duties
Create and distribute job change letters, reference letters, and collect signed documentations from employees
Connect with relevant key stakeholders and support groups to assist with employee data corrections, changes to conditions of employments, offboarding, and other details
Manage the Leave of Absence of employees
Answer queries on administrative policies and practices and other areas via case management system in a timely manner; work on more than one issue simultaneously and prioritize urgency of requests
Following a prescribed template, document and escalate as needed based on the appropriate processes
Understand and utilize HR systems including Workday and the Employee Center including Self Service, Knowledge base and Case Management to manage employee data, inquiries, and employee requests
Ensure consistent application of HR policies and compliance with state, federal, and/or country laws and practices. And corporate regulations
Maintain documentation and ensure that employee requests meet the policy for each process
Perform data validation tasks
Perform peer audit for PS Coordinators and fellow PS Specialists
Ensure accuracy of all data processed and entered in HR systems
Ensure key deadlines are met
Ensure strict adherence with standard protocols for electronic personnel file management and document storage
Demonstrate the highest degree of discretion and confidentiality
Identify and support selected simple process improvements to streamline processes
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Qualifications
Minimum Requirements:
Bachelor’s degree or at least 3 to 4 years of relevant work experience is preferred but not required
Basic knowledge and understanding of HR processes and procedures; has experience working with confidential information
Experience working in an outsourcing, shared services, or similar model is preferred
Experience using Oracle, Workday, ServiceNow or other similar platforms and tools is preferred
Intermediate proficiency in MS Office tools
Attributes:
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Working Environment and Physical Demands:
Ability to work on their assigned shift and demonstrate flexibility to adjust schedule to support other regions when the need arises
Ability to work on a hybrid setup
Additional Information
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: REF39261W
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid
Legal Entity: AECOM Global Business Services - Philippines ROHQ